Does CivAll Social include social media archiving?

Yes. All social media activity is archived automatically through CivAll Archive, part of the same platform. Posts, comments, replies and deleted content are captured continuously with full metadata. When a public records request comes in, your team can search and export the records without leaving CivAll.

Can multiple departments manage their own accounts?

Yes. CivAll Social supports department-level workspaces with role-based permissions. Each department manages its own social accounts within a shared platform. Your central communications team keeps citywide or countywide oversight, so every post still follows the same standards.

How does the approval workflow work?

Editors create and schedule posts that route to designated approvers before publishing. Every step is logged with timestamps and user names, creating a full audit trail. If an approved post moves to a different day it keeps its approval, but changing what it says or where it publishes sends it back for review. That keeps your team fast without losing control.

Can we post to Nextdoor neighborhoods?

Yes. CivAll Social is one of the only platforms with native Nextdoor integration. Your team can post to Nextdoor alongside your other channels and target specific neighborhoods. You can track engagement by area and respond to neighborhood concerns from the same inbox.

How does CivAll Social work with our website?

When you publish a news story or event on your CivAll Sites website, you can share it to your social channels in one click. There is no copying and pasting between systems, so the message stays the same everywhere. The Social Feed block on Sites can also bring your posts back onto any page of your website.

What reporting is included?

Social includes post performance, video views and channel summaries in one place. Start from a preset report or build your own from a library of widgets. Save it, and next month the same report is one click. It is the report your leadership actually asks for, without assembling screenshots by hand.

How secure is CivAll Social?

CivAll's security controls are independently audited under SOC 2 Type II. Every user has their own login with role-based access, so there are no shared passwords. Single sign-on, two-factor authentication and a full audit trail are built in. One U.S.-based support team backs it all.

CivAll Social

Social media for the public sector

Social media publishing, listening and analysis in one secure platform, backed by 15 years of public sector expertise.

10+

Years Gov Expertise

10K+

Active Users

Social Platforms

CivAll Social planner showing scheduled posts

PlanTown of Oakwood

Road closure on Main StScheduled · Tuesday 11:00 AM

Social News Desk has helped newsrooms and professional communicators publish across every channel for over 15 years. CivAll is built by Social News Desk for government, bringing that expertise to the communications and compliance workflows public agencies depend on.

How It Works

From first draft to every channel

Government social media has more steps than a marketing calendar. Social handles each one in the same place, from the first draft to the public record.

Step 01

Plan in one calendar

See every draft, scheduled post and published update across your channels in one visual calendar. Departments work in their own workspaces, with oversight for your central communications team.

Drafts, scheduled and published posts in one view
Department workspaces with role-based access
Drag a post to a new day

Learn how to keep government social media running all summer without burning out your staff.

Step 02

Approve before it posts

Route posts to department heads or your communications team before anything goes live. Every step is logged, so you always know who wrote, edited and approved a post.

Approval routing for every department
Full audit trail with timestamps
Move an approved post and it keeps its approval
Change the text or channel and it returns for review

Step 03

Publish everywhere, including Nextdoor

Publish to Facebook, Instagram, X, LinkedIn, Nextdoor, YouTube, TikTok, Bluesky and Threads from one dashboard. Share a news story or event from your CivAll Sites website in one click, without retyping it.

Every major platform from one dashboard
Native Nextdoor posting by neighborhood
Share from your website in one click
Every post captured by CivAll Archive

Step 04

Listen, respond and report

See what residents are saying about your community, answer from one inbox and build the report your leadership actually asks for.

Mentions, hashtags and local conversations
One inbox for comments and messages
Reports from presets or your own widgets, saved for next month

See how to measure social media engagement in your city.

Features

Everything you need to manage government social media

From scheduling posts to archiving for public records, CivAll Social gives your team the tools to engage residents while staying compliant.

Content Calendar

Plan and schedule posts across every platform from a visual calendar. See drafts, scheduled posts and published content at a glance.

Caption Suggestions

Get caption suggestions written for each platform in your organization's voice, so your team spends less time writing and more time responding.

Approval Workflows

Route posts through department heads or your communications team before publishing, with a full audit trail of who created, edited and approved each one.

Compliance Archiving

Every post and comment is archived automatically in CivAll Archive for public records, and exports keep their metadata intact.

Social Listening

Monitor mentions, hashtags and local conversations, see what residents are saying about your community and respond from one inbox.

Analytics & Reporting

Start from a preset or build your own report from a library of widgets, then save it so next month's report is one click.

Publish to all major platforms from one dashboard

nextdoor

facebook

instagram

youtube

tiktok

bluesky

threads

Exclusive Integration

Native Nextdoor integration

Reach residents in their neighborhoods. CivAll is one of the only platforms with native Nextdoor integration, letting you post directly to local communities where residents already gather.

Post to Nextdoor alongside other platforms
Target specific neighborhoods
Track engagement by area
Respond to neighborhood concerns

Connected to CivAll Sites

Social media that starts on your website

Stop copying and pasting between systems. When you publish a news story or event on your CivAll Sites website, share it to social with one click. Your website is the hub, and Social extends its reach.

Explore CivAll Sites

Security & Compliance

Built for government security requirements

SOC 2 Type II
Independently audited security controls
No shared passwords
Individual logins with role-based access
Full audit trail
Track every action by every user
SSO integration
Works with your existing identity provider
FOIA ready
Export archives for public records requests
Two-factor authentication
Additional security for every account
U.S.-based support
One U.S.-based team
Legal hold
Preserve content for litigation needs

Visit Trust & Security

Government social media and public records compliance

Government social media is a public record in all 50 states, including comments, replies and deleted content. Screenshots and manual downloads don't meet that standard. CivAll archives all activity automatically through CivAll Archive, so your team can respond to a records request quickly. Explore social media archiving for government, or read what every government communicator needs to know.

Why government social media management is different

General social media tools are built for marketing teams. Government teams have a different mandate: public records requirements, approval chains, multi-department accounts and crisis readiness. A government social media management platform needs approval workflows, built-in archiving, department-level workspaces and a direct connection to your government website, so nothing is duplicated by hand.

One Platform

Part of the CivAll platform

Social works with your website, your archive and your documents on one platform, with one login and one support team.

SitesBeautiful, fast and accessible websites
SocialSocial media publishing, listening and analysisYou are here
ArchiveCompliant social media archiving
DocumentsAutomated document accessibility compliance

One login
One U.S.-based support team
Publish once, reach everywhere

“The social media management platform has elevated our social media game on all levels. Having an all-in-one dashboard has been a game changer for us.”

Brian Ligon

Communications Director, Pasadena, TX

FAQ

Government Social Media Management FAQs

CivAll Social supports Facebook, Instagram, X (formerly Twitter), LinkedIn, Nextdoor, YouTube, TikTok, Bluesky and Threads. Your team plans, publishes and monitors all of them from one dashboard. Nextdoor integration is native, so you can post directly to the neighborhoods you choose. Every post on every platform is also captured by CivAll Archive for public records.

Connected channels

✓Facebook, Instagram, X, LinkedIn

✓Nextdoor, native

✓YouTube, TikTok, Bluesky, Threads

One dashboard for every channel