CivAll is built with security at its core. We protect your data with enterprise-grade infrastructure, rigorous compliance standards, and continuous monitoring—so you can focus on serving your community.
Stay ahead of evolving regulatory expectations with our compliance certifications. Our platform undergoes regular independent verification of security, privacy, and compliance controls to meet the highest standards.
Independent attestation that our security controls are designed to meet the AICPA trust services criteria for security, availability, and confidentiality.
Independent third-party audits assess our security controls across five trust principles: security, availability, processing integrity, confidentiality, and privacy.
24/7 internal security monitoring combined with independent third-party penetration testing detects threats and finds vulnerabilities before anyone else does.
CivAll is built on 15 years of Social News Desk's experience serving cities, counties, states, and public institutions. We understand that government agencies prioritize the security of citizen and government data above all else—and we've built our platform to meet those exacting standards.
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We implement comprehensive technical, physical, and organizational safeguards to protect sensitive government data from unauthorized access, misuse, or disclosure.
All data is encrypted in transit using TLS 1.3 and at rest using AES-256 encryption. Database backups and file storage are encrypted with customer-specific keys.
Role-based access control (RBAC) ensures users only access what they need. Multi-factor authentication is required for all administrative access.
Continuous security monitoring detects and alerts on suspicious activity. Our security team investigates anomalies and responds to incidents around the clock.
Weekly automated security scans identify vulnerabilities. Third-party penetration tests are conducted annually. Critical patches are applied within 24 hours.
All employees complete background checks and mandatory security awareness training. Access is granted on a least-privilege basis and revoked immediately upon departure.
Documented incident response procedures ensure rapid containment and recovery. Affected customers are notified within 72 hours of confirmed data breaches.
CivAll runs on enterprise-grade cloud infrastructure designed for government workloads, with multiple layers of redundancy and geographic distribution.
Guaranteed availability with service credits
Enterprise-grade facilities with physical security controls
Multi-region redundancy for disaster recovery
30-day retention with point-in-time recovery
Enterprise-grade traffic filtering and mitigation
From accessibility to data privacy, CivAll is designed to meet the regulatory requirements government agencies face.
Independent third-party audits assess our security controls for data protection, availability, processing integrity, confidentiality, and privacy. SOC 2 Type II audit in progress.
All CivAll websites meet WCAG 2.1 Level AA accessibility standards, helping you comply with ADA Title II requirements.
Built-in archiving captures social media posts, comments, and messages for FOIA/public records compliance with 7+ year retention.
Privacy-by-design principles guide our development. We support CCPA, state privacy laws, and provide Data Processing Agreements.
Payment integrations use PCI-DSS compliant processors. We never store credit card numbers on our servers.
Clear, government-friendly terms of service. Custom legal agreements and BAAs available for enterprise customers.
We believe in data minimization and transparency. CivAll only collects and processes the data necessary to provide our services—nothing more.
Accessibility Conformance Report (VPAT)
WCAG 2.1/2.2 AA + Section 508 — public
Compliance Summary
Overview of audits and security controls
Security Whitepaper
Technical security overview
Privacy Policy
How we collect and use data
Data Processing Agreement
GDPR/CCPA compliant DPA
Penetration Test Summary
Third-party security assessment
Found a security vulnerability? We appreciate responsible disclosure and work with the security community to keep our platform safe.
Our team is happy to answer detailed security questions, provide documentation, and complete your security questionnaire.