Resources

Learn how a centralized civic engagement CMS helps local governments streamline communication, improve transparency, automate workflows, and maintain compliance, all while delivering consistent, timely information across every channel.

Starting April 24, 2026, state and local governments must ensure their websites and mobile apps meet WCAG 2.1 Level AA accessibility standards under the ADA. Learn who must comply, what content is covered, and how to prepare for this legally enforceable deadline.

Residents now expect more than announcements from government websites. They want to ask questions, share feedback, and actively participate in community conversations. By adding interactive tools like surveys, feedback forms, and comment features, agencies can transform their websites into responsive, two-way communication platforms that strengthen trust and improve service delivery.

Government agencies must ensure their digital communications are accessible to all residents. In the United States, requirements are established by the Americans with Disabilities Act (ADA) and Section 508 of the Rehabilitation Act, with technical guidance provided by the Web Content Accessibility Guidelines 2.1 (WCAG 2.1). Features within a content management system (CMS), such as alt-text prompts, structured headings, color-contrast checks, and accessible templates—help agencies integrate compliance into everyday workflows. Ongoing audits, training, and updates ensure digital content remains usable, consistent, and aligned with federal accessibility standards.