Resources

Digital communication has become the backbone of modern government, transforming how municipalities connect with residents. Digital-first civic engagement platforms enable governments to deliver updates, emergency alerts, and interactive services consistently, while tracking engagement and ensuring accessibility compliance. By treating communication as infrastructure, municipalities can build trust, improve citizen experiences, and optimize service delivery in the digital era.

Starting April 24, 2026, state and local governments must ensure their websites and mobile apps meet WCAG 2.1 Level AA accessibility standards under the ADA. Learn who must comply, what content is covered, and how to prepare for this legally enforceable deadline.

Government agencies must ensure their digital communications are accessible to all residents. In the United States, requirements are established by the Americans with Disabilities Act (ADA) and Section 508 of the Rehabilitation Act, with technical guidance provided by the Web Content Accessibility Guidelines 2.1 (WCAG 2.1). Features within a content management system (CMS), such as alt-text prompts, structured headings, color-contrast checks, and accessible templates—help agencies integrate compliance into everyday workflows. Ongoing audits, training, and updates ensure digital content remains usable, consistent, and aligned with federal accessibility standards.

Discover essential best practices for government website accessibility, governance, and social media compliance.