No ticket queues. No offshore call centers. Just experienced support specialists who know the challenges you face, because they have worked with hundreds of public sector teams like yours to provide reliable IT support for local government.
“Best support team I've ever worked with. They actually pick up the phone!”
From onboarding to ongoing optimization, our team is with you every step of the way. Because your success is our success.
A named success manager guides your team through setup, data migration, and training at no extra charge.
Unlimited live training sessions for your team. New hire? Refresher needed? We are here to help.
Chat, email, or call to reach a real person who knows your account through our customer support portal. No bots, no runaround.
We do not wait for problems. Regular reviews ensure you are getting the most from CivAll.
These are real problems from real public sector communicators. Every feature we build starts with understanding your daily challenges.
“I need to fix a typo from my phone in the parking lot before a council meeting.”
“I post the same event to Facebook, the website, and email. Why am I doing this three times?”
“Residents expect to find what they need in two clicks. If navigation is confusing, they call the front desk.”
“Our vendor charges extra for every design change. I'm afraid to ask for anything.”
“Council wants to see engagement metrics but I have to pull reports from five different systems.”
“Every time we redesign, we lose six months of work and start from scratch.”
“We had to hire a consultant just to figure out how to add a new department page.”
“Accessibility audits cost us $15k and we still failed. Now we're facing a lawsuit.”
“Residents complain they never see our posts. The algorithm buries government content.”
“The mayor wants the homepage updated for every season. I dread the holidays.”
“New staff take months to learn the CMS. By then, they've already made mistakes on the live site.”
“I need approval from three people to post anything. By then the news is old.”
“I need to fix a typo from my phone in the parking lot before a council meeting.”
“I post the same event to Facebook, the website, and email. Why am I doing this three times?”
“Residents expect to find what they need in two clicks. If navigation is confusing, they call the front desk.”
“Our vendor charges extra for every design change. I'm afraid to ask for anything.”
“Council wants to see engagement metrics but I have to pull reports from five different systems.”
“Every time we redesign, we lose six months of work and start from scratch.”
“We had to hire a consultant just to figure out how to add a new department page.”
“Accessibility audits cost us $15k and we still failed. Now we're facing a lawsuit.”
“Residents complain they never see our posts. The algorithm buries government content.”
“The mayor wants the homepage updated for every season. I dread the holidays.”
“New staff take months to learn the CMS. By then, they've already made mistakes on the live site.”
“I need approval from three people to post anything. By then the news is old.”
“Our old CMS required IT tickets for everything. By the time it was updated, the event was over.”
“When a water main breaks at 3 AM, I need to update the website while I'm driving to the site.”
“I accidentally deleted an important page. It took two weeks to get IT to restore it from backup.”
“I don't understand the difference between admin, superadmin, and editor. I just need Parks to edit their pages.”
“Our Spanish-speaking residents can't navigate the site. Translation was quoted at $50k.”
“I spend half my day answering 'where do I find...' calls that a better search would solve.”
“Our site goes down during emergencies—exactly when people need it most.”
“I can't tell which version of the press release is live. There are drafts everywhere.”
“Our forms are PDFs that residents have to print, fill out, and mail back. It's 2024.”
“We got hacked last year. IT still doesn't know how they got in.”
“Our events calendar hasn't worked right in years. Residents just call to ask what's happening.”
“We can't archive our social media. When there's a records request, we screenshot everything manually.”
“Our old CMS required IT tickets for everything. By the time it was updated, the event was over.”
“When a water main breaks at 3 AM, I need to update the website while I'm driving to the site.”
“I accidentally deleted an important page. It took two weeks to get IT to restore it from backup.”
“I don't understand the difference between admin, superadmin, and editor. I just need Parks to edit their pages.”
“Our Spanish-speaking residents can't navigate the site. Translation was quoted at $50k.”
“I spend half my day answering 'where do I find...' calls that a better search would solve.”
“Our site goes down during emergencies—exactly when people need it most.”
“I can't tell which version of the press release is live. There are drafts everywhere.”
“Our forms are PDFs that residents have to print, fill out, and mail back. It's 2024.”
“We got hacked last year. IT still doesn't know how they got in.”
“Our events calendar hasn't worked right in years. Residents just call to ask what's happening.”
“We can't archive our social media. When there's a records request, we screenshot everything manually.”
“The support team at CivAll actually understands what we're dealing with. They don't just solve tickets—they help us think through how to communicate better with our residents.”
Maria Rodriguez
Communications Director, Palm Beach County
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See why 200+ public sector teams trust CivAll for their communications. Our team is ready to show you what real support looks like.